Terms of Use

Quick links:

1. Disclaimer
2. Order Placement
3. Self-Collection
4. Deliveries
5. Return, cancellations and Services
6. Product Warranty Coverage
7. Guideline for Product Care
8. Terms of Sale

 

DISCLAIMER

• Before placing your orders, we encourage you to get familiar with this Terms of Use page. Kindly also refer to Aero Leaf Pte Ltd - Terms of Sale.
• The actual visual look / appeal of our products is determined by factors such as lighting, viewing angle and the natural grains and patterned effect on the Teak wood. The images on www.askteak.com and its corresponding pages are for representative purposes only. 
• As most ASK Teak products are handcraft by specialist craftsmen, the exact product dimensions may vary slightly from the dimensions specified on  www.askteak.com or product marketing collaterals. 
• ASK Teak and its representative companies do not provide the following services:
• Exchange or Trade-in/Buy-in program for pre-owned furniture.
• Repairs on non-ASK TEAK manufactured furniture. 
• Staining of furniture to color other than Natural Matt or other pre-selected stains.

• Due to the Natural properties of Burmese Teak wood, we are neither able to fabricate superficial grains and patterns to match existing naturally developed patterns nor ensure the furniture to be free of "knots", "rings" and "eye marks".
• Items purchased on www.askteak.com can be delivered only to addresses in Singapore. For shipping your purchased items overseas, kindly refer to Self-Collection for details.
• Prices reflected on www.askteak.com and/or other marketing collaterals online and/or offline are in Singapore Dollars (SGD S$), and are inclusive of prevailing government Goods and Services Taxes. 
• All prices are correct at the time of publishing; ASK Teak reserves the right to amend prices as and when deemed necessary.

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Order Placement

• Your order is confirmed upon Check-out and complete order details will sent via email upon confirmation. Customers can Check-out without creating an online account.
• Membership discounts are only applicable to online accounts created on www.askteak.com. Kindly click here for complete Membership details. 
• For revising deliveries of orders placed at www.askteak.com or at ASK Teak Outlets, kindly write to us at teak.sg@askteak.com with your revised order and delivery details up to 3 working days prior to your chosen delivery date to avoid delay in delivery. Kindly refer to Deliveries below for details. Kindly note that deliveries may be delayed if the revision in the order or delivery date occurs within 3 days prior to the original delivery date.
• In the event that your order is unavailable to be delivered, our team will contact you the subsequent working day to advise about alternative delivery arrangements and / or order cancellations incase the item(s) ordered by you is /are currently not in stock.
• Kindly note, your contact number and email address will be required when creating an online account. More information on Data protection (PDPA) can be viewed on our Privacy Policy pages.
• Terms of sale apply to purchases made on www.askteak.com and/or at ASK Teak's outlets in Singapore.

 

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SELF-COLLECTION

• Collection of items, purchased at ASK Teak outlets and marked for self-collection, must be done from ASK Teak’s warehouse in the event the purchased item is not physically available at the outlet at the time of collection.
• Self-collection for items, purchased on www.askteak.com, may only be done at ASK Teak’s warehouse and a buyer's acknowledgement is mandatorily signed upon collection of items. 
• The warehouse is located at: 7030 Ang Mo Kio Avenue 5, #04-56 NorthStar @ AMK, Singapore 569880
• Warehouse Operating times:9.00am – 6pm (Mondays – Friday) | 9.00am – 2pm (Saturdays) | Closed on Sundays and Public Holidays.
• Delivery charges will be imposed for items which need to be delivered via ASK Teak’s delivery services in the event the buyers’ mode of transport is unable to accommodate the purchased items. Kindly click here for ASK Teak's standard delivery charges. 
• Items from the warehouse are in original factory packaging. While some items are pre-assembled (flat-packed), others are not.  Please note that ASK Teak’s items do not come with assembly instructions or tools. Standard Service charges of $70 per item will be levied for assembling flat-packed furniture. 
• Kindly inspect your items before leaving the ASK Teak warehouse or outlet. ASK Teak is not liable for any claims regarding defects, transportation, assembly faults or damages sustained once the self-collected items have left its company premises. 
• ASK Teak reserves the right to cancel (without refunds) any undelivered order if:
• The items have been held at ASK Teak’s warehouse for 3 calendar months from the date of first scheduled delivery in case the item is regular (not-on-sale / non-clearance / non-last piece) SKU or 1 calendar month in case the item is Last piece / Clearance SKU. 
• Storage charges have not been paid upon final delivery. Kindly click here for details about Storage Fees.
  
  

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  For Overseas Deliveries:

• As our online store and outlets are currently delivering only to Singapore, you would need to arrange for a proxy and/or freight forwarder to collect the items from our warehouse on your behalf. Kindly keep in mind warehousing operating times before booking for shipment to your desired destination.  
• As the dimensions stated on www.askteak.com and all its sub-domains/pages are of the finished product, please contact us in the event you require each item’s M3 (Cubic meter) or HT (Hoppus Ton) specifications. However, kindly note that CO (Certificate of Origin) or Supplier information will not be provided as supportive documents.

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DELIVERIES

Delivery Pre-requisites:

• Complete ownership of ASK Teak's SKUs remain with ASK Teak and its representing companies, unless full payment / outstanding balances have been settled for all purchases made at www.askteak.com or directly at any ASK Teak outlet. ASK Teak reserves the right to postpone deliveries or withhold / confiscate / recall any products which have not been paid for. 
• Kindly self-evaluate and measure available space / location for your new purchased items prior to delivery. In the event that items are not delivered due to lack of space at location of delivery, additional delivery and re-stocking fee will be levied.
• Please feel free to refer to the product dimensions listed on our website for reference, or contact ASK Teak’s Customer Support via email or WhatsApp number listed. Kindly note that ASK Teak will not be held liable for any damages caused as a result of insufficient space provided to delivery teams.
• Product delivery, assembly of new items (from ASK Teak) and cleaning up of removed packaging from the purchased items are included in ASK Teak's delivery services. 
• Shifting of existing furniture, dismantling / re-configuring of old items, disposing old furniture, moving of ASK Teak's purchased items to multiple locations, installation of mechanism (e.g., anti-tipping mechanisms etc.) and/or mounting / drilling of existing items into the wall are NOT included as part of ASK Teak's delivery services. 
• Our Customer Service team will contact you, via SMS (at the contact number provided on your order), 3 working days prior to your delivery date to finalize the exact delivery timing. In the event the delivery timing allocated is not suitable, kindly revert to the call-back number provided. 
• Kindly pre-inform the estate’s management and/or security at your delivery location that you will be expecting a delivery on your pre-advised delivery date. Do note that some condominiums / offices require at least one week’s notice. ASK Teak is not liable for unfulfilled deliveries due to denied access at restricted properties. Additional delivery charge will be levied for any rescheduled delivery.

Rescheduling Pre-requisites:

• For revising your delivery address and /or rescheduling delivery time, kindly contact ASK Teak’s customer support team via email or WhatsApp at least 3 working days prior to your delivery date. Rescheduling a delivery is subject to available delivery slots. Additional stocking charges will be applicable if the new delivery date exceeds 1 calendar month from the date of initial purchase. In case of delivery being rescheduled to Saturday, a top-up amount will be levied on the existing delivery charges. 
• Delivery dates cannot be rescheduled from a pre-scheduled delivery date. Last-minute cancellations or postponing of deliveries will incur additional re-stocking and delivery charges. Click here to know additional re-stocking fees and cancellation charges. Kindly note that rescheduling of deliveries is subject to item availability.

Delivery Day Information:

• General Delivery Timings:
• 9.00am – 6pm (Mondays – Friday) | 9.00am – 2pm (Saturdays)
• Waiting time upon arrival at delivered address: 15 minutes from Scheduled delivery time slot.
• Delivery charges and other related charges (if any) for each delivery trip is as follows:
• If total Value of Purchased Items is below S$3000
• Weekday Delivery is charged at S$100 per trip per address |Saturday Delivery at S$150 per trip per address.
• If total Value of Purchased Items is above S$3000
• Weekday Delivery is FREE |Saturday Delivery at S$70 per trip per address.
• Deliveries to special areas (including but not limited to Sentosa, air bases and SAF camps) will incur an additional S$40 per trip. This surcharge will be collected on-site, upon delivery.
• If the delivery address is a mansion / Bungalow or private housing, in which the delivery teams are required to move items up staircases, additional manpower charge at S$30 per item per floor, starting with the 3rd floor will be levied (collected upon delivery).

• All available delivery charges for online orders will be automatically tallied based on your cart items. Small-sized furniture items that do not require assembly services can be delivered via our courier partners. Courier partner charges apply in case of delivery via Courier partner delivery services is preferred.
• Deliveries will be administered only as per available delivery time slots. SMS notification (at the contact number provided on your order) will be sent to you once your order is en-route for delivery.
• Although most orders are planned to be delivered on schedule, kindly expect delays due to unforeseen circumstances such as act of God, inclement weather, prevailing traffic conditions or other unexpected causes. In the event of rescheduling of delivery of your order due to such unforeseen reasons, no additional delivery charges will be levied. 
• Kindly check your items for any manufacturing defects upon delivery. For details regarding manufacturing defects, please refer to the Product Warranty Coverage section below. In the event a manufacturing defect is found, ASK Teak’s delivery team may not immediately perform repairs or recall the defective item. Kindly follow the steps under Returns, Cancellations and Services to report manufacturing defects.
• In the event you are unable to receive your order on the delivery day, kindly nominate someone (18 yrs +) to receive the items on your behalf. Please note that this representative is fully responsible for accepting the items and ensuring that your order is complete, and without manufacturing defects.
• In case you have opted for contactless deliveries, kindly note that ASK Teak and / or its representing companies will neither be responsible for assembly of purchased items nor any type of damage and / or theft of the item delivered at your given address.
• A delivery is considered as a Failed Delivery under the following circumstances:
• No one present at delivery address at the allocated delivery time slot (including the 15-minute grace period).
• If the delivery teams are refused entry by estate/building management.
• If Rescheduling request is received 1~2 working days before the date of delivery (inclusive). In such a case, new delivery charges for delivering the item on the rescheduled date will be added in addition to the delivery fee for the delivery meant to be delivered on the original delivery date.

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RETURNS, CANCELLATIONS, AND SERVICES

After-sales repairs / servicing Pre-requisites:

• Kindly provide your unique Order reference number or your contact details (provided at time of purchase) to report a defective product or request for after-sales services. Your Order reference number is also required to verify original purchase date and warranty details (Order reference records are maintained up to 5yrs from date of purchase).
• After-sales servicing/repairs are only applicable for Burmese Teak wood purchases from www.askteak.com or from our outlets.  Cushion covers cannot be returned or exchanged once delivered. Our service team will contact you within 2-3 working days of receiving your request for repairs. Kindly assist our team with photograph of the whole item along with additional photograph of the affected area that requires repairs.

Note: The image above is for illustration purposes only. ASK Teak reserves the right to refute any claims regarding perceived damages on goods in accordance with ASK Teak’s Product Warranty.

 

Return of Standard Purchases: (No manufacturing defects items)

• Any requests of Return of standard purchases must be made within 3 working days from the date of delivery. All items, intended to be returned, must be done so in original delivered condition as determined by ASK Teak. The returned item would be subject to repair charges, borne by buyer, in case of any damages found. Final quote of repair charges will be quoted by ASK Teak's repair team after evaluating the condition of the returned item at ASK Teak warehouse. 
• In case of exchanging standard purchased item with new item of lower value, the difference of sales amount will be refunded. In case of exchanges with an item of higher value than the original purchase, the customer will have to top-up the difference amount directly at ASK Teak outlets. Kindly note Bank administrative charges of 5% of total purchase value apply for online and cheque refunds of the difference amount
• Refunds of standard items, which are completely returned to ASK Teak, will be processed in the form of product voucher for use at any ASK Teak outlet in Singapore. 
• Delivery charges from the original delivery are not refundable. Additional delivery and re-stocking charges are mandatorily applicable on all returns of standard purchases. Kindly click here for delivery charges information and refer below for Storage and re-stocking fee. 

Return of Goods with Manufacturing defects:

• Manufacturing defects reported on goods purchased from www.askteak.com or any of ASK Teak's outlets will be subject to review, and ASK Teak reserves the right to refute any claims and services regarding perceived damages on goods.
• For return of goods due to manufacturing defects, kindly refer to Product Warranty Coverage for list of circumstances, under which the product is not eligible for returns or exchanges. Returning of items will be accepted only 3 working days from the date of purchase. 
• In case of order cancellation due to manufacturing defects on purchased item, the value of the item (as paid by the customer) will be refunded. Kindly note that delivery charges are not refundable.
• Refunds, on cancellations due to manufacturing defects on purchased items, will be processed in the form of product vouchers for use at any ASK Teak outlet in Singapore (fully transferrable, valid for one calendar year) or via original mode of payment (only for purchases made on www.askteak.com) or cheque (bank administrative charges of 5% of total purchase value apply for online and cheque refunds).
• In case of exchanging the manufacturing defect item for a new item of lower value, the difference of sales amount will be refunded. In case of exchanges with an item of higher value than the original purchase, the customer will have to top-up the difference amount directly at ASK Teak outlets. 
• Kindly note, for all reported manufacturing defects, ASK Teak reserves the right to determine if the item may be returned, exchanged for an identical and/or similar item, or if repair services may be performed instead.

Cancellations of undelivered orders:

• Cancellation request for undelivered orders must be sent via email to teak.sg@askteak.com, stating your reason for order cancellation. Cancellation requests made via any other means, including WhatsApp or telephone, will not be accepted. Kindly note that ASK TEAK Create (made-to-order items) (including but not limited to: cushions and/or cushion covers in non-standard colors) cannot be cancelled once confirmed.
• For undelivered orders that are placed online and cancelled within 3 days from the date of purchase, the refunds will be processed directly via the original mode of purchase, except for payments made via GrabPay and/or other GrabPay variants, which will be refunded via cheque. Refunds for undelivered orders placed at any of ASK Teak's outlets will be processed via cheque, subject to a 5% bank administration charge.
• Refunds for cancellation requests of undelivered orders received after 3 days from the date of purchase will be processed via a product voucher for use at any ASK Teak outlet in Singapore (fully transferrable, valid for one calendar year). Refunds in any other mode will be subject to a 5% bank administration charge.

Refunds on promotion offers / temporary price reductions:

• Customers are eligible for refunds in the form of product vouchers, if their purchased items are up for promotion / sale immediately after their original purchase date. A request for the refund must be made within 3 calendar days from the date of the original order. ASK Teak reserves the right to reject any requests made after 3 working days have lapsed. Kindly allow 21 days for refunds to be processed. Delivery charges are non-refundable.  

Storage and Re-stocking fee:

• Purchased items can be stored, FREE of charge, at ASK Teak’s warehouse for 1 calendar month from the date of the first order date. Standard storage charges are applicable for storage beyond 1 month as follows:
• For the 2nd month, a Flat Rate of S$ 100 or 10% of the total sales order amount (whichever is higher).
• From the 3rd month onwards, storage rate will be charged on weekly basis, with a Flat Rate of S$ 50 per week or 10% of the total sales order amount (whichever is higher).
• Re-stocking fee (non-waivable) is chargeable on return of normal purchases as follows:
• For purchase amounts up to S$800, Re-stocking fee charged at 15% of purchase amount.
• For purchase amounts more than S$800, Re-stocking fee charged at Flat Rate of S$300.

Servicing:

• Standard servicing charges start at S$150 and are subject to change depending on the item which needs to be serviced.
• Additional material charges are applicable if the required repair works involve the procurement of materials which are not available at the time of request.
• Standard delivery charges as applicable if repairing involves shifting of affected item to and from ASK Teak's warehouse.

Administration:

• A 1% admin fee is applicable to balance payments (for outstanding orders) made on www.askteak.com, or for phone/email orders. The 1% is based on the balance payment amount.
• For cash refunds, a bank administrative charge of up to 5% of the original refund amount will be applied. 

Product Vouchers:

• Can be used at any ASK Teak Outlet in Singapore.
• Only 3 product voucher per Sales order may be issued at any time.
• Valid for 1 year from the date stated on each Voucher
• They are fully transferable and can be gifted to your friends / family at your discretion.

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PRODUCT WARRANTY COVERAGE

All items purchased on www.askteak.com or any ASK Teak outlet in Singapore is covered under ASK Teak's Product Warranty with the exception of clearance items, as-is items and items modified on customer's request. Kindly note that items purchased in Singapore and brought overseas are not covered by ASK Teak’s Product Warranty.

Burmese Teak Furniture Product Warranty:

• As Burmese Teak wood is a natural product, the natural properties of wood such as Shades/Colour tones, tree ring marks, knots, variation in delivered product measurements will not considered as manufacturing defects.
• ASK Teak's product warranty covers purchased items found to have manufacturing defects only and excludes items that are damaged or defective due to wear and tear, mishandling, inappropriate maintenance, pest infestations introduced by external sources and / or existing infestations at delivery address. 
• ASK Teak’s product warranty is valid for 3 calendar years effective from the date of delivery, and only covers manufacturing defects for furniture items such as but not limited to Burmese Teak furniture items under Classic, Basics, Colonial and ASK Teak Create furniture categories. Kindly maintain copy of the Tax Invoice as a proof of purchase.

Cushions and Covers warranty:

• Cushions and its covers from ASK Teak to have a 6-month product warranty which is limited to manufacturing defects only (e.g., faulty zippers, or if cushions and covers are found to be soiled / discoloured upon delivery.
• The warranty does not cover damages due to improper storage, improper handling, customer negligence, frayed thread ends, slightly irregular stitching and general wear and tear. Kindly expect variation in fabric colours and foam density from the demo piece at our outlets and the ones delivered to you as the demo pieces have been subject to wear and tear. 

Reasons for Void warranty:

• Customization works done to an item by the customer or any third-party, including but not limited to staining or varnishing, installation of locks, casters or additional hinges, structural changes made to the frame or build of purchased items and shifting / moving of a delivered item to a different address from that which was specified on the original sales order. This also applies to items that are moved to overseas locations.

ASK Teak reserves the right to:

• Advise on the condition and repairability of an item and levy service charges for items which require repairs.
• Levy standard servicing charges, starting from S$150, on items that require repairs or servicing.  Additional charges may be applicable if extra materials are required to perform repairs.
• Levy delivery charges, starting from S$100, for items which require transportation services to and from the ASK Teak warehouse.
• Refuse any further services as determined by ASK Teak under circumstances such as the warranty is no longer being valid, the repeated efforts of the company and its staff are unable to meet the customer demands, abuse of warranty policy by the customer and non-availability of proof of purchase. 
• Separate warranties are applicable to ASK Teak’s affiliated and/or partner brands and Consignment goods (items not bearing the ASK Teak logo and/or trademark).

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GUIDELINE FOR PRODUCTCARE

• We recommend you to familiarise yourself with the instructions and/or recommendations contained in ASK Teak's Burmese Teak Care and Furniture Care Guide documents to ensure safety while using your Burmese Teak furniture in addition to durability.
• ASK Teak and its representative company, Aero Leaf Pte Ltd will not be liable for any damage to your furniture and/or home fixtures and/or any other direct, indirect, special, incidental or consequential injury, loss or damage whatsoever arising from use of furniture in any manner that is inconsistent with the instructions contained in ASK Teak's Burmese Teak Care and Furniture Care Guide.

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TERMS OF SALE (TOS)

These terms and conditions of sale constitute the entire agreement between the Seller and the Customer for the sale of Products and/or Consignment Goods, and neither party has relied on any representation (whether expressed or implied) made by the other party in entering into this agreement.

• The terms and conditions of sale apply to all purchases of Products and/or Consignment Goods (as defined below) from Aero Leaf Pte Ltd (the “Seller”). Any individual, firm, company or other form of entity that places an order for Products and/or Consignment Goods with the Seller by entering into a Sales Order is a customer (the “Customer”) of the Seller.
• The Seller and the Customer shall collectively be referred to as the “Parties” and each a “Party”.
• “Products” in these terms and conditions refer to goods bearing the ASK TEAK trade mark, which are purchased by the Customer.
• “Consignment Goods” in these terms and conditions refer to goods which do not bear the ASK TEAK brand and/or trade mark and in relation to which, the Seller acts as a distributer of such goods for the relevant manufacturers of Consignment Goods.
•  “Seller’s outlets” and “ASK Teak outlets” in these terms and conditions refer to the retail outlets in Singapore which are wholly or partially owned by the Seller, where transactions involving the purchase of Products and/or Consignments Goods are made.
• “ASK Teak’s warehouse” and “the Seller’s warehouse” in these terms and conditions refer to the Seller’s address of operations at 7030 Ang Mo Kio Avenue 5, #04-56 Northstar @ AMK, Singapore 569880. 
• “Online Store” in these terms and conditions refer to the Seller’s e-commerce store at www.askteak.com. 

A. GENERAL TERMS

1. The Customer agrees to enter into a contract with the Seller subject to these terms and conditions of sale.  Variation to or alteration of these terms and conditions will not bind the Seller unless made in writing and acknowledged by an authorized representative of the Seller. No cancellation of sales orders will be entertained by the Seller once the Customer has signed a sales order.
2. Any sale/transaction made on www.askteak.com or at any of the Seller’s outlets in Singapore indicates that the Customer has read, understood and agreed to the Seller’s (i) Terms of Sale, (ii) Product Warranty Coverage and (iii) Privacy Policy.
3. After the signing of a sales order by the Customer, any request for a change of delivery details or the Products and/or Consignment Goods purchased must be made by the Customer in writing to the Seller at least five (5) working days before the Products and/or Consignment Goods are delivered to the Customer. The Seller has the absolute discretion to agree to or reject such requests made by the Customer.
4. Barring certain cases as advised in the Repairs, Exchanges and Returns section below, it is the policy of the Seller not to make any cash refund on any purchased Product.
5. All outstanding payment due under sales orders shall be paid by the Customer at any of the Seller’s outlets before the allocated date of delivery. In situations whereby the Customer completes payment for the purchased Product at the point of delivery, the Seller reserves the right to limit the payment mode to Cash only, and reject other modes of payment such as cheque and/or credit/debit cards.
6. The Seller reserves the right to confiscate delivered Products and/or Consignment Goods, and/or withhold undelivered Products and/or Consignment Goods if full payment has not been received by the Seller three (3) working day before the allocated delivery date.
7. The Seller retains the title to the purchased Products and/or Consignment Goods until full payment has been made by the Customer for the purchased Products and/or Consignment Goods. Risk in the purchased products and/or Consignment Goods shall pass to the Customer upon delivery of the purchased Products and/or Consignment Goods to the Customer.

B. PRICING AND REFUNDS

1. Prices of items reflected on Online store or any of the Seller’s marketing collaterals are In Singapore Dollars (SGD) and Inclusive of prevailing Government Goods and Services Taxes (GST) and Correct at the time of publishing. The Seller, at its absolute discretion, reserves the right to amend the prices of any of its Products and/or Consignment goods.
2. In case the Seller permanently reduces price of on any of its Products and/or Consignment goods within fourteen (14) calendar days of the date of purchase, the Customer may request a refund of the difference between the price paid and the reduced selling price. A refund request must be made within fourteen (14) calendar days of the permanent price reduction and accompanied by an original purchase receipt. The Seller reserves the right to deny requests for such refunds after fourteen (14) calendar days have passed.
3. Refunds for any difference in prices due to temporary price reductions or special offer promotions may be requested for within three (3) calendar days of the original purchase date. The Seller reserves the right to deny requests for such refunds after three (3) calendar days have passed.
4. All refunds issued by the Seller as required for adjustments in permanent or temporary price reductions will be in the form of either (i) Online store credits for use on www.askteak.com or (ii) a Product Voucher for use at any of the Seller’s outlets, which are subject to terms and conditions of use. The Seller reserves the right to stipulate these terms and conditions of use upon the issuance of refunds as required in points C2 and C3. 
5.  Apart from products and/or Consignment goods which are on promotion on the date of a purchase, customised items made under "ASK Teak Create" customisation initiative are not eligible for further price reductions and/or discounts unless otherwise specified by the Seller.

C. DELIVERY AND STORAGE

1. Delivery charge are levied by the seller on all purchases, unless specified otherwise. The Seller, in its absolute discretion, reserves the right to amend the monetary cost of Delivery charges.
2. Deliveries of Products and/or Consignment Goods may only be performed on a date which has been agreed upon by the Seller and the Customer, and as stipulated in the sales order or such other date which the Seller may agree to in its absolute discretion.
3. Deliveries are subject to available delivery slots. The Seller reserves the right to reschedule a delivery if necessary, but remains obliged to inform the Customer about any changes made to the delivery schedule. If the Customer wishes to reschedule a delivery, it must be communicated to the Seller in writing at least three (3) working days prior to the initial delivery date.
4. The Customer must provide accurate delivery address and the Customer's full contact details to the Seller. The Seller shall not be responsible for any loss, damage, delay, failure or error in delivering the Products and/or Consignment Goods due to a lack of clarity or ambiguity in the details provided by the Customer on the sales order.
5. The Seller, in its absolute discretion, reserves the right to limit the quantity of each Product to be purchased by each Customer at any time.
6. The Seller reserves the right to levy upon the Customer restocking fee and additional delivery charges for any additional delivery trips arranged under any or all of the following circumstances:
1. Returns of Normal (non-defective) Products and/or Consignment goods.
2. Exchanging of Normal (non-defective) Products and/or Consignment goods for different Products and/or Consignment goods.
3. Failed deliveries whereby the Customer or a designated representative of the Customer is not available to receive the purchased Products and/or Consignment goods during the allocated delivery time slot and/or the Seller’s delivery teams are refused entry by estate/building security and/or management.
4. Failed deliveries whereby the Customer or a designated Representative of the Customer fails to make full payment for the purchased Products and/or Consignment Goods three (3) working day prior to the initial allocated delivery date.

1. Delivery services offered by the Seller only include transportation and assembly of most recently purchased Products and/or Consignment Goods, and the removal of packaging materials (of Products and/or Consignment goods). The Seller reserves the right to decline any or all of the following service requests like disposal and dismantling of other items, shifting other items to other un-specified delivery locations and modifying or installing any foreign component in the existing delivered furniture item. 
2. Customer requests for storage of purchased Products and/or Consignment goods to be held in Seller's storage will be limited to one (1) months from the date of the sales order. If storage is required beyond the said one (1) month period, the Seller shall be entitled to levy a storage fee for the extended period beyond the initial one (1) month period.
3. The Customer must receive purchased cushion covers within one (1) month from the date he or she is contacted by the Seller (via E-mail), unless otherwise agreed upon in writing between both the Customer and the Seller. Cushion covers not received within the stipulated one (1) month will be considered forfeited without refund. This also applies to cushion covers collected by the Customer in person at the Seller’s Warehouse, subject to Warehouse opening hours. 
4. At the time of delivery of the purchased Products and/or Consignment goods, it shall be the responsibility of the Customer to carefully inspect the Products and/or Consignment goods delivered by the Seller to ensure that the quantities of Products and/or Consignment goods delivered are accurate and in good and merchantable condition without manufacturing defects (except for Products and/or Consignment goods sold on an “as is” basis).
5. Any person who accepts delivery of purchased Products and/or Consignment goods on behalf of the Customer at the place of delivery must be of at least 18 years of age as of the date of delivery, and shall be deemed as the Customer’s Representative. The Customer’s Representative is duly authorized by the Customer to inspect the Products and/or Consignment goods and to accept delivery on the Customer’s behalf. The acceptance by such representative(s) shall be binding upon the Customer.
6. By signing on the delivery order, the Customer or the Customer’s Representative accepts that the purchased Products and/or Consignment goods are in good and merchantable condition without any manufacturing defects and acknowledges that correct quantities have been delivered. The list of scenarios which do not deem a product to have manufacturing defect are listed in the Seller's Product Warranty Coverage. 
7. Contactless deliveries will not require the Customer (or Customer's Representative) to sign a proof of receipt. The Customer will not hold the Seller or its affiliated parties liable for goods that have gone missing after an item has been delivered to the Customer's address. Assembly services will not be provided in case of contactless deliveries.
8. The Seller may, at its absolute discretion, enlist third-party logistics service providers to deliver purchased Products and/or Consignment goods to the Customer. To ensure that the purchased Products and/or Consignment goods are delivered, the Seller may disclose the Customer’s contact details and delivery address to such third-party logistics service providers.
1. Any additional costs arising from failed deliveries under the charge of such third-party logistics service providers will be borne fully by the customer.
2. Services provided by third-party logistics service providers are limited to the arranging and performing deliveries only, and exclude assembling of furniture or any other installation services.
9. Products and/or Consignment goods which are self-collected by the Customer at the Seller’s warehouse or the Seller’s outlets may be inspected by the Customer upon request. The Seller reserves the right to levy upon the Customer additional charges if the Seller is required to provide assembly services for any of such Products mentioned in this clause.
10. The Customer shall be fully responsible for the inspection of Products and/or Consignment goods mentioned in Clause D14. The Seller shall not be liable for any claims regarding defects, transportation, missing parts, assembly faults or damages sustained once a self-collected item leaves the premises of the Seller’s warehouse, or any of the Seller’s outlets in Singapore.
11. Limited Products and/or Consignment goods are available at the Seller’s outlets for cash-and-carry, or self-collection. Products and/or Consignment goods which are unavailable for self-collection at the Seller’s outlets at the time of purchase must be collected from the Seller’s warehouse. Self-collection for Products and/or Consignment goods purchased on the Online Store may only be performed at the Seller’s warehouse.

D. FORCE MAJEURE

1. The Seller shall not be liable for any failure to meet its obligations occasioned by circumstances beyond the Seller's control including (but without limiting the generality of the foregoing) acts of God, exceptional weather conditions, floods, droughts, storms, lightning, high winds, typhoons, earthquakes, natural disasters, power failures, telephone or land-line connection failures, impacts with or by air crafts or aerial objects, explosions, hostilities, insurgencies, invasions, pandemics, epidemics, quarantines, acts of foreign or public enemies, hi-jacking or unlawful seizure or wrongful exercise of control of vehicles, curtailment of transportation facilities, civil commotion, riots, industrial disputes, industrial actions by workmen, shortage of labour, goods and materials, acts or regulations of government, strikes, lock-outs or other industrial action, fires, terrorism or threats of terrorism, public health threats, war and civil disturbance, nuclear threats, nuclear accidents and/or nuclear contamination. Further performance of the Seller’s obligations shall be suspended for so long as the Seller remains so prevented or hindered.
2. The Seller shall not be liable to the Customer for any direct, indirect, special, incidental or consequential loss and/or expense, whether contemplated by the Parties or not, including loss of profit and/or loss of opportunity suffered by the Customer or claims by any third party against the Customer arising out of or in connection with the sale of the Products and/or Consignment goods.

E. PRODUCT WARRANTY TERMS

1. The Seller warrants the purchased Products against manufacturing defects for a period of three (3) calendar years from the date of delivery (the “Warranty Period”). Cushion and fabrics have sellers’ warranty for six (6) calendar months.
2. In the event that a purchased Product contains manufacturing defects and provided that the purchased Products have been delivered by the Seller’s designated delivery team and used according to the Seller’s Burmese Teak Care and Furniture Care Guide, the Customer may request assistance from the Seller to repair or replace the purchased Product within the Warranty Period, according to Clause G2 .The original sales order or delivery order must be produced.
3. The Product Warranty provided by the Seller in this Clause shall not apply to Clearance items, As-is items, Display/Last piece items, items on which customisations were made at the customer’s request, complimentary items (including but not limited to additional hardware) and any item given out of goodwill or via a promotion.
4. For the Products listed in Clause F3, the Seller shall not accept responsibility for and gives no representation, warranty or guarantee as to the state or condition of the Products sold.
5. The Product Warranty provided by the Seller in this Clause does not warrant damages caused by and/or to the Products as a result of wear and tear, mishandling, inappropriate maintenance methods and/or failure to comply with the guidelines set in the Seller’s Burmese Teak care or Furniture Care guide, and pest infestations introduced to the Product by external sources.
6. The following actions involving the Products will result in a void Product Warranty:
1. Modifications done to a Product by either the Customer or a third-party, including but not limited to (a) Staining or Varnishing, (b) Installation of locks, casters or additional hinges, and (c) Changes made to the frame, structure or build of the Products.
2. Moving of a delivered Product to an address which differs from that which was specified on the original Sales Order. This also applies to Products that are transported out of Singapore.
7. The Seller reserves the right to refuse any requests made by the Customer for services, exchanges or refunds for Products which are found, after a Product review conducted by the Seller’s representatives, to have no manufacturing defects. Examples of properties which are not considered as manufacturing defects are listed in Clause G.
8. For the avoidance of doubt, the warranty contained in this Clause does not apply to Consignment Goods. The Seller expressly states that no warranty whatsoever is given by the Seller to the Customer in relation to Consignment Goods. In some cases, the manufacturer of the Consignment Goods may provide warranty on the relevant Consignment Goods and in such cases, the Customer should approach the manufacturer directly when Consignment Goods are found to be defective. The Seller will not be liable for any direct, indirect, special, incidental or consequential injury, loss or damage whatsoever that may be caused to the Customer arising from or as a result of the Customer’s use of the Consignment Goods.

F. REPAIRS, EXCHANGES AND RETURNS

1. Subject to Clause G2 below, any Product sold and accepted upon delivery in accordance with Clause D10, D11 and D12 above is non-returnable and non-exchangeable.
2. Notwithstanding Clause G1 above, if any Product is found to have manufacturing defective at the time of delivery (and is verified to have such defects by the Seller’s representatives) or such a Product may, at the Seller’s absolute discretion, be repaired or exchanged by the Seller with a non-defective piece of the same or equivalent Product. If the Seller is unable to repair or replace the defective Product, the Seller may, at its absolute discretion, give a partial refund while allowing the Customer to keep the defective Product or give a full refund and reclaim the defective Product.  
3. The Seller shall not bear any handling, transportation, shipment and any other costs relating to the repair or exchange of Products, especially if the aforementioned services are required as a result of a Customer wishing to return or repair Products which are non-defective and/or damaged as a result of any of the actions listed in Clause F5.
4. The policy contained in this Clause G is not applicable to Products listed in Clause F3 and also not applicable if the defect to the item is caused by the Customer, the defect is a direct or indirect result of the Customer’s misuse or use without following instructions and guidelines contained in the Burmese Teak care or Furniture Care guide, the Customer attempted to modify or repair the Product and/or, the Customer knew about the defect before entering into the sales contract.
5. The Seller reserves the right to:
1. Advise on the condition and repairability of an item and levy service charges for items which require repairs.
2. Levy standard servicing charges, starting from S$150, on items that require repairs or servicing.  Additional charges may be applicable if extra materials are required to perform repairs.
3. Levy delivery charges if ASK Teak’s delivery services are required to transport items to and from the Seller’s warehouse. Delivery charges are also applicable if a Customer requires the Seller’s representatives to visit the Customer’s delivery address for the purposes of assessing the damages sustained to any Products.
4. Refuse any further services as determined by ASK Teak under circumstances such as the warranty is no longer being valid, the repeated efforts of the company and its staff are unable to meet the customer demands, abuse of warranty policy by the customer and non-availability of proof of purchase. 
5. Separate warranties are applicable to ASK Teak’s affiliated and/or partner brands and Consignment goods (items not bearing the ASK Teak logo and/or trademark).

G. PRODUCT DISCLAIMERS

1. The Products and/or Consignment goods sold by the Seller are to be used for the purposes and in the manner for which they are designed and used in accordance with the Burmese Teak care or Furniture Care guide. Failing which, the Seller shall not accept responsibility for any damage caused to the purchased Products arising out of misuse or failure to follow use instructions given by the Seller's product manuals.
2. Due to the varying nature of raw materials (in particular, natural teak wood), the colour, texture, appearance and odour of the Products delivered to the Customer may vary slightly from the pieces displayed in the Seller’s outlets. Such variations are not defects and do not compromise the quality of the purchased Products. The Seller reserves the right to dispute or refuse claims relating to the aforementioned properties. The Seller is not obliged to entertain requests for Products to have similar and/or identical colour tones, patterns and/or markings.
3. Due to constraints in the availability of raw materials or other reasons, the Seller may make minor modifications to the designs of some Products in order to improve the efficacy and/or safety of such Products. As such, the purchased Product may differ slightly in actual construction from the pieces displayed in the Seller’s outlets.
4. Images on www.askteak.com are for illustration purposes only, and may not be an accurate representation of the actual colours/grains of the Products. Product measurements are subject to variations of up to (+/-)5mm, as each Product is finished by hand.
5. In agreeing to purchase tall/large items (such as Sofas and wardrobes), the Customer is aware of and understands the risks involved, as highlighted by the Seller. This is done by acknowledging the Safety Advice provided at the point of sale. This Safety Advice is also available in the Seller's Furniture Care guide. The Seller may provide anti-tipping mechanisms upon the Customer’s request, but will not be responsible for the installation of such mechanisms, or any damages sustained by the Product or otherwise as a result of installation works performed by the Customer.
6. The Seller shall not be liable for any direct, indirect, special, incidental or consequential injury, loss or damage whatsoever that may be caused to the Customer arising from or as a result of any act or omission by any Party, including the Seller.
7. In the event that the Seller is liable to the Customer for any reason under these terms and conditions, the Seller’s aggregate liability shall be limited to the price of the purchased Product from which damage was suffered by the Customer. 
8. The Seller shall not be liable for any personal damages and/or injuries sustained by the Customer if the Product was not used in accordance with the guidelines set in the Seller’s Furniture Care guide.

H. ADMINISTRATION AND DATA PROTECTION

1. In agreeing to enter into a Sales Order with the Seller, the Customer agrees to be automatically included into the Seller’s ASK Teak membership program once a minimum purchase requirement (as determined by the Seller) has been met. To enjoy privileges offered to members within the Seller’s ASK Teak membership program, a valid NRIC/FIN number or  handphone number must be produced by the Customer at the time of entering into the sales order. This NRIC/FIN or handphone number serves as a membership number, and will be used for identification and/or verification purposes. A Customer may opt out of the ASK Teak membership program by communicating his or her intention in writing (via email) to the Seller. A Customer may also choose to unsubscribe to marketing messages via unsubscribe links provided in the Seller’s electronic communications.
1. The Seller reserves the right to request for the Customer's NRIC/FIN and/or handphone number at the point of sale as a method of allocating membership statuses.
2. The Seller reserves the right to deny a Customer any membership privileges if a NRIC/FIN and/or handphone number is not provided for verification purposes.
2. Intellectual Property: All intellectual property (including but not limited to designs, techniques, methods of manufacture, specifications, artwork and inventions) contained in or arising from the purchased Products belongs exclusively to the Seller. The Customer shall not plagiarise, reverse engineer, copy or in any other way misuse the intellectual property belonging to the Seller.
3. Governing Law & Jurisdiction: These terms and conditions shall be governed by and construed in all respects in accordance with the Laws of Singapore and the Parties irrevocably submit to the non-exclusive jurisdiction of the Singapore Courts.
4. Contracts (Rights of Third Parties) Act (Cap. 53B): A person who is not a Party of these terms and conditions shall not have any right under the Contracts (Right of Third Parties) Act (Cap. 53B), to enforce any provision of these terms and conditions.
5. Privacy Policy: The Seller shall be allowed to contact the Customer using the provided contact details for delivery issues, sales or marketing purposes, unless the Customer has expressed to the Seller in writing (via letter or electronic mail), the intention to not receive any of such communications. More information regarding how a Customer’s information may be used by the Seller can be found on the Seller’s Privacy Policy page.
6. Personal Data Protection: The Customer consents to the collection, use and disclosure of his/her personal data for these purposes. Further details on how the Seller may use the Customer’s personal information and/or contact information can be found at  Seller’s Privacy Policy page. Any personal information provided by the Customer shall not be disclosed or disseminated to any third party, unless the Seller is required to,
1. Meet any applicable law, regulation, legal process or enforceable governmental request.
2. Enforce applicable Terms of Service, including investigation of potential violations.
3. Detect, prevent or otherwise address fraud, security or technical issues,
4. Protect against harm to the rights, property or safety of the Seller as required or permitted by law.
5. Fulfil deliveries for orders of Products and/or Consignment goods.
6. Communicate marketing messages to Customers.

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